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Frequently Asked Questions

Q: Do you have a storefront? 
A: No, we are 100% online, but we recommend Haveli Home & Decorative Arts, 2871 Dundas Street West in Toronto for similar items

Q: Do you have a catalog?
A: Currently, all of our available styles are on the site.  We don't have a catalogue to view, but if you're looking for something that you don't see, please contact us

Q: What forms of payment do you accept? 
A: VISA, MasterCard, Amex, Paypal and Apple Pay TBD

Q: Do you accept credit cards issued out of Canada? 
A: We ship only within Canada, and accept only Canadian cards.

Q: When will my credit card be charged? 
A: Your card is charged when you place the order.

Q: Do you ship to PO Boxes? 
A: No, to a physical address only.

Q: Will all of my items come in one shipment? 
A: Yes, we would ship your entire order at one time.

Q: If I order a pillow with an insert will it come in more than one shipment?
A: No, pillow cases are shipped with pillow inserts when ordered.

Q: Will you notify me with tracking information on my order? 
A: Yes. As items ship, you will be emailed the shipping method with tracking numbers.

Q: How is shipping cost calculated? 
A: Shipping cost is based on the size and weight of your item. This is a generally accepted calculation by major websites.

Q: Can I return a product? 
A: Not all items can be returned (see next question for exclusions). Once you receive your order, you have 7 days to return the item in the same condition that you received it. 

Q: What items CANNOT be returned? 
A: Any items marked “final sale” cannot be returned.

Q: Is there a restocking fee on returned items? 
A: Yes, 20% restocking fee applies.

Q: Do you have a gift registry? 
A: Sorry, no

Q: What are your business hours for phone calls? 
A: Monday – Friday 11am-6 pm EST. Call us at (416) 645-0337

Q: Can I purchase a gift card? 
A: We're working on it!

Q: Do you gift wrap? 
A: Our packaging is pretty - likely you'll be happy to gift your purchase the way you receive it

Q: Is this website secure? 
A: Yes. Personal information provided on the website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.